CAMPUT is pleased to announce that the Ontario Energy Board is the winner of the 2021 CAMPUT Award for Innovation and Leadership for its Online Chat Tool. The CAMPUT Award recognizes significant and innovative contributions to improving energy and utility regulation in Canada. The Ontario Energy Board’s Online Chat Tool responds to changes in consumer behaviour and the desire for a more modern and user-friendly customer service experience, while still ensuring consumers get the benefit of the personalized care and expertise of the OEB’s Public Information Officers. The OEB Online Chat Tool is the first of its kind amongst provincial energy and utility regulators.